Terms & conditions

These terms apply to website orders and quotations supplied by Midlands Printing Company Limited T/a Sign & Print Chesterfield. Please read the order summary, product specification, artwork requirements, turnaround information and delivery method before placing an order.

• An online basket or quotation request is not accepted merely because it has been submitted.
• An order must have a confirmed specification, price and payment before production is released.
• Bespoke signage, installation, unusual materials and other quote-led work may require a separate written quotation or site information before a contract is formed.
• If a clear pricing, configuration or technical error is identified before production, we may place the order on hold and contact you to resolve it.

Prices are shown using the VAT display selected on the website where the tax treatment is verified. The checkout summary states the applicable VAT and delivery charge before payment. Production does not start until the order is recorded as paid through an approved payment method.

• You must have permission to use the logos, images, trademarks and other content supplied to us.
• You are responsible for checking spelling, telephone numbers, dates, prices, QR destinations and other content in artwork you approve.
• Where we provide a proof, production may be held until the required approval is recorded.
• Screen colours are not a guaranteed match to printed colour. Where colour matching is critical, tell us before production so an appropriate proofing or colour-control route can be agreed.

Turnaround applies to the production service selected for the confirmed product specification. It starts only when the order is paid and any required production-ready artwork or proof approval has been received. Delivery transit time is separate from production turnaround unless expressly stated otherwise.

Delivery charges and available services are shown from the verified delivery class for the basket. Delivery dates may be estimates unless we expressly agree a guaranteed service. Please check parcels promptly and contact us if goods appear damaged, incomplete or incorrect.

Most printed and branded goods are manufactured to your specification. Rights to cancel or return bespoke goods can differ from rights that apply to ordinary off-the-shelf goods. Our Returns & Cancellations page explains the process we use for cancellations, faults, damage and approved returns.

If you believe goods are defective, damaged, materially different from the confirmed specification or missing, contact sales@signandprintchesterfield.co.uk as soon as reasonably possible with the order reference and supporting photographs or information. We will review the issue and the appropriate remedy under the contract and applicable law.

Nothing in these terms excludes liability that cannot legally be excluded. Subject to that, we are not responsible for losses that were not reasonably foreseeable when the contract was made. Business customers should tell us before ordering if a specific deadline, event or downstream commitment creates unusual exposure so it can be considered in the quotation and production plan.

You must not misuse the website, interfere with its security, attempt unauthorised access, upload malicious content or use the service to order material that infringes another person’s rights or is unlawful.

These terms are governed by the law of England and Wales. Consumers retain any mandatory rights and jurisdiction protections that apply to them.